About SiModis
Simodis is a Real-time Integrated Foreign Exchange Monitoring Information System and retains data and information on foreign exchange related to export and import activities.
Frequently Asked Questions
Pursuant to the letter of Bank Indonesia (BI) No. 22/310/DPKL/Srt/B, Banks are able to make corrections to import/export information through the bank’s module, if needed, with the customer's approval by submitting to the nearest Maybank branch, power of attorney and statement letter which can be downloaded
Bank will incur a fee of IDR500,000 per transaction starting 1st December 2020 and onwards.
When informed by the buyer and/or overseas bank or domestic bank as there is/are issue(s) relating to FTMS message inconsistency during DHE reporting/DPI withdrawal.
Yes, Maybank officers will inform customers regarding invalid information in a FTMS Message or submit feedback SWIFT information
The Bank can only make corrections to import/export information on behalf of the customer if the Bank has received a statement letter and attorney from the Customer.
If the Customer has not submitted a statement and power of attorney, then for transactions requiring correction must be carried out by the customer through MT199 correction.
Yes, customers are required to submit a power of attorney and statement letter to the nearest Maybank branch which can be downloaded.
Important Notes
Maybank Indonesia will provide import/export information correction services through the Bank SiMoDIS module for customers free of charge starting November 1, 2020 until November 30, 2020.
As of December 1, 2020 onwards, Maybank Indonesia will charge the customer a fee of IDR 500,000 (Five hundred thousand Rupiah) for each transaction, if correction of the import/export information is required and carried out by Maybank Indonesia.
For more information, please contact Relationship Manager (RM), or visit the nearest branch office or contact Maybank Customer Care at 1500611 or email customercare@maybank.co.id
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