Interactive Voice Response (IVR) Service
IVR is a Phone Banking service that makes it easier for customers to interact with the bank through Maybank Customer Care at 1500 611. You can directly use the shortcut menu to select the language on the Maybank Customer Care Interactive Voice Response (IVR) service, allowing you to connect to the required service.

• Report lost card & request for blocking
  Press 1
• Maybank Premier Service
  Press 2
• Banking Services
  Press 3
• Maybank Credit Card Services
  Press 4
• Maybank Sharia Services
  Press 5
• Loan Services
  Press 6
• Call Center Agent
  Press 0

Below is a guide to quick menu options that can be used after selecting the language option:

1. Card Blocking Service
   Press 1 then press 1 (Bahasa Indonesia)
   Press 2 then press 1 (English)
2. Maybank Premier Service/Maybank Visa Infinite Credit Card
   Press 1 then press 2 (Bahasa Indonesia)
   Press 2 then press 2 (English)
3. General Banking Services
   Press 1 then press 3 (Bahasa Indonesia)
   Press 2 then press 3 (English)
4. Credit Card Services
   Press 1 then press 4 (Bahasa Indonesia)
   Press 2 then press 4 (English)
5. Sharia Services
   Press 1 then press 5 (Bahasa Indonesia)
   Press 2 then press 5 (English)
6. Loan Services
   Press 1 then press 6 (Bahasa Indonesia)
   Press 2 then press 6 (English)