Prospective new customers can also open a Maybank savings account via the browser at the link below:

https://www.maybank.co.id/savings/openingaccount

Prepare your e-KTP and NPWP before filling in the Maybank Savings opening data. Self-portraits are done by taking selfies on the application

The maximum deposit amount guaranteed by LPS per customer per Bank is IDR2 billion.

To find out the LPS’ Deposit Insurance Rate, please access the following link Click here

Customers can open an account at any time 7 days a week / 24 hours a day and the video call verification process with Maybank Customer Service can be done every day from 8 AM to 6 PM WIB.

• Mobile device shouldn’t in “jail break” or “rooted” condition.
• Have a mobile device operating system of at least iOS 9.0 or higher / Android 4.4.2 or higher.
• Ensure the availability of storage mobile devices of at least 150MB.
• Make sure you have a stable internet network, it is recommended to use a WIFI network for a more stable connection.
• Make sure the signal is good and in a place where it's easy to get SMS. Sending One Time Password (OTP) SMS really depends on your telecommunication provider.
• Mobile device connected with Customer’s active e-mail which registered when opening the account.

Prospective customers can select the option ‘resend the OTP code’ to get a new OTP code after 1 minute from the previous OTP request and fill in the latest OTP code again in the OTP SMS field.

You are detected as already having a Maybank Savings Account. Please log in to the M2U ID App.

Opening a Maybank Savings Account online does not come with a passbook. Customers will receive electronic transaction statements (e-statements) that are sent monthly to their verified email address. Please ensure that the email address used during account opening is your personal email so that you can receive the e-statements.

Guide to accessing account statements click here

Customers only need to complete the required data during the account opening process. For a guide on opening an account via the M2U ID App, customers can follow the instructions click here

Customers can try to fill in the data again for a while and make sure they have a good internet network.

• Make sure your KTP is in good condition (writing and photos are not faded).
• Photo ID card in a bright place/not in a room with poor lighting or darkness.
• KTP photo is in or in the middle of the frame.
• Make sure the KTP writing is legible and the camera is in focus.
• Don't move too much when your KTP Photo.

• Photo in bright conditions/not in a room with poor lighting or dark.
• Make sure no one else is around or behind you.
• Photo must be vertical according to the camera (cannot be horizontal or tilted).
• Make sure the selfie photo is in the middle of the frame.
• Photo Selfie from the front facing the screen not from the bottom.
• Do not use accessories on the face such as hats, glasses, helmets, masks and others.
• When taking selfies, you must be still or not while moving your hands or walking.

• Make sure user The selected ID is still available and has not been used by someone else.
• Create a user ID of at least 8 characters and a maximum of 20 characters which can consist of a unique combination of initials, names, dates or other numbers that are easy to remember.
• Verification via video call with Maybank Customer Care may still be required if your data is not correct.

In the online account opening process, if the results of verification of ID card data, selfie photos and other personal data match the data recorded in the Dukcapil savings account, it will be immediately active.

KYC video call verification with Maybank Customer Care may still be required if your data is not correct.

View the Video Call Guide

Cannot be represented, the account opening must be carried out by the customer himself in accordance with the KTP used to open the account, and already has his own active mobile number and his own active email.

The account created when customers open a Maybank Tabungan Arafah or Maybank Payroll Savings account online through the Maybank Corporate Website, but have not yet completed KYC verification and upgraded to a permanent account.

The video call process can be made by the prospective customer in the same session during the data filling process fro From 8 AM to 6 PM WIB (maximum 14 days from the start of the account opening process).

The account will not be created if the savings account opening via the M2U ID App requires further KYC verification, but it is not completed by the potential Customer

The maximum number of finished accounts is 24 hours

Please make sure you have a stable internet network, it is recommended to use a WIFI network for a more stable connection.

Network quality does not meet the minimum standards for making video calls. Please try restarting your cellphone to refresh the network / move location to get a better connection.

Customers can visit the nearest Maybank branch office to verify KYC account upgrades and collect customer ATM cards.

You can't, the customer must come to the branch first to make a signature and store it in the bank's system.

There are some data that do not match the KTP data, so manual verification is required through the Maybank branch office

After the account opening process, the customer can see the account number and debit card number.

Information regarding the account number and debit card number (if the product has a debit card feature and the card is sent to the customer's address) will also be sent to the customer's verified email address

Customer who opened online Maybank Savings Account can get Maybank ATM/Debit Card by applying for a ATM/Debit card through the M2U ID App( Add Card in Card Management menu) or come to visit the nearest Maybank branch.

How to Apply Maybank Debit Card

You can't, customers with this message can only proceed to the branch to open their accounts.

After the customer receives the Maybank Debit/ATM Card, immediately activate it via the M2U ID App or SMS.

Lihat Panduan Aktivasi Kartu Debit

If the customer does not get a debit card after passing the SLA for delivery or 'return' delivery status, the customer can go to the nearest Maybank branch office to request a new debit card by bringing the original KTP. Or you can make a debit card request through the M2U ID App

See the Debit Card Request Guide

Yes, customers can try opening an account again through the M2U ID App or the Maybank Corporate website.

For further information regarding opening an account online, please contact Maybank Customer Care at 1500611 (via cell phone) or email: customercare@maybank.co.id