Benefits of Data Updates for Banking Customers

27 November 2025

Many customers are not aware that regularly updating their personal data with the latest information has a number of important benefits.

Why is it important to update customer data?

When opening a bank account, as a requirement of the terms and conditions, customers are required to fill in their personal data, such as their full name, home address, telephone number, and so on. All personal data stored in the bank's system is used as a basis for identity verification, the delivery of information from the bank to customers, and the smooth running of customers' financial transactions

However, a person's personal data can change over time. For example, customers may move house, change jobs, or change their phone number. If customers do not update this data in the bank's system, several problems may arise, such as:

1. Not receiving important information from the bank, such as transaction notifications, changes to terms and conditions, OTP (One Time Password) codes, the latest feature developments, or product promotions relevant to customer needs.

2. Delays in the verification process when conducting transactions or opening new products.

3. Increased potential for communication errors or account security breaches.

Therefore, it is important to update data regularly so that all information stored in the bank's system remains accurate and up to date. With valid data, banks can provide services that are more accurate and tailored to customer needs.

What are the benefits of updating data regularly?

Updating personal data is not only an administrative obligation, but also part of a proactive step by customers to maintain financial security and convenience. Here are some of the benefits:

1. Smoother Transactions

   With the latest data, every digital transaction, product purchase, or new service application will run faster because the bank's system can immediately verify the data without any obstacles.

2. More Effective Communication with the Bank

   Accurate contact data ensures that customers always receive important information, such as transaction notifications, new features, transaction promotions, product offers, and account security alerts.

3. Improved Account Security

   By updating the latest mobile phone number and email address, the risk of account misuse due to outdated data can be minimized. The bank can send OTP (One Time Password) codes more securely and accurately.

4. More Personalized Service Access

   Accurate data helps banks provide product and service recommendations that are more relevant to customer profiles and financial needs.

5. Supporting Regulatory Compliance

   As a financial institution supervised by the Financial Services Authority (OJK) and Bank Indonesia (BI), Maybank Indonesia is required to ensure that all customer data is always updated in accordance with Bank Indonesia Regulation Number 3/10/PBI/2001 concerning the Application of Know Your Customer Principles. By updating their data, customers contribute to transparency and compliance with national banking regulations.

Using current technological developments, certain data updates in the banking system can be done through mobile banking applications.

Updating Your Data is Now Easier Through the M2U ID App.

Maybank Indonesia understands its customers' need for efficient and practical services. Therefore, data updates can be done directly through Maybank Indonesia's mobile banking application, the M2U ID App, without having to visit a branch office.

Through the Update Personal Data feature in the M2U ID App, customers can easily and conveniently update various personal information using their mobile phones. This feature is designed to ensure that all Maybank Indonesia customer data is up to date, while also supporting the bank's mission to improve the quality of digital-based services.

Types of Data That Can Be Updated Through the M2U ID App.

Here are some types of data that can be updated through the M2U ID App.

1. ID Card Address
2. Residential Address
3. Office Address
4. Mailing Address
5. Email
6. Mobile Phone Number
7. Employment Data
8. Tax ID Number (NPWP)
9. Customer Data Access Rights

By regularly updating their information, customers help the bank maintain data integrity and ensure that all transactions run smoothly.

The data update process through the M2U ID App is very simple and can be done anytime and anywhere. Customers can follow the instructions on the personal data update page and select the type of data they want to update.

Customers will receive a notification after the data update process through the M2U ID App has been successfully processed. Keep your banking data confidential by updating your data. Come on, update your data now through the M2U ID App!