13 November 2025

ANNOUNCEMENT

Dear Valued Customers,

Thank you for your loyalty and trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

As a form of our commitment to always prioritize our Customer’s convenience banking transactions, we hereby inform you that we will be enhancing our systems to improve service quality and provide you with a better banking experience.

Please kindly be informed that the service improvement will be scheduled as follows:

Day/Date	Time Period	Temporarily Deactivated Services
Saturday, 22 November 2025	00:00 AM - 02:00 AM (Western Indonesia Time)	All transactions via M2U ID App (mobile banking), and M2U ID Web (internet banking)
Saturday-Sunday, 22-23 November 2025	11:00 PM - 01:00 AM (Western Indonesia Time)	Change and reset/unlock password feature via M2U ID App (mobile banking) and M2U ID Web (internet banking)
Saturday-Sunday, 22-23 November 2025	11:00 PM – 04:00 AM (Western Indonesia Time)	Transactions using Maybank ATM/Debit Card at EDC (Electronic Data Capture) machines, Maybank ATM, or other bank ATMs. Payment using Maybank QR Pay via M2U ID App (mobile banking). Transfer to other banks using Real Time Online transfer methods via M2U ID App (mobile banking), M2U ID Web (internet banking), and Maybank ATM*.

*Customers can make transfers to other banks using the BI-Fast service via M2U ID App.

We highly appreciate your patience and understanding.

For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).

Thank you.

Best regards,
Maybank Indonesia

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