26 June 2023
ANNOUNCEMENT
Dear Valued Customers,
As we strive to provide better services for the Customers and to support Go Green movement, we hereby to inform you the adjustment of proof of ownership of Retail/Individual Customers both Conventional and Sharia, effective August 1st 2023.
Proof of ownership adjustment as follows:
| Product/Services Type | Previous provisions | Provision as of 1st August 2023 |
| Maybank/Maybank iB Savings Account including Payroll and Futures Savings Account | Single Statement | Consolidated Statement |
| Maybank Current/ Current iB Account specifically for individual account | Single Statement | Consolidated Statement |
| Maybank Deposito/Deposito iB | N/A | Consolidated Statement |
| Mutual Funds/Mutual Funds Sharia | Statement from the Custodian Bank is accessible in AKSES KSEI Application, and Customer can see directly from AKSES KSEI |
|
| Insurance/Insurance Shariah |
Policy and Statement are sent to Customers directly from the Insurance Company |
|
| Bonds | Single Statement from Maybank Custody |
|
| Maybank Credit Card | Single Statement |
|
| Maybank KTA/Personal Finance iB | N/A | Consolidated Statement |
| Maybank KPR/ Property iB Financing | Single Statement | Consolidated Statement |
| Others Product or Gold | N/A | Consolidated Statement |
The Cost of Consolidated Statement Paper Printout (reprint) through Branch Office:
| Time Range | Premier | Privilege & Mass Banking |
| 1–3 month | Free of Charge | IDR50,000/Request |
| >3 month | IDR50,000 | IDR100,000/Request |
Additional Information:
- Consolidated Statement is the combination of entire Customer’s portfolio that include assets and/or liabilities or borrowings/financing.
- Customers are not charged for the Consolidated Statement sent via email.
- Customers can receive a Consolidated Statement in the form of e-statement sent via email on the 10th of every month which can be viewed/downloaded via M2U ID App.
- If the Customer is previously using paper statement/delivered to Customer’s address, paper statement will still be delivered with the charges of paper statement delivery following the applicable provisions, however it is advised that Customer to update the current email address and shift to using e-statement moving forward.
Ensure your data in Maybank system is up-to-date to be able to receive Consolidated Statement sent via email.
Update your current email address data with one of the following ways:
- M2U ID App (Mobile Banking); or
- Contact Maybank Customer Care at 1500611 or +622178869811 (from overseas); or
- Visit nearest Maybank Branch Office
For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time (WIB) and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time (WIB)).
Thank you
Best regards,
Maybank Indonesia
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