20 May 2025

Notice of Temporary Suspension of Transactions for Dormant Customer Accounts

Dear Valued Customer,

We hereby inform you that on 19 May 2025, we have temporarily suspended transactions on your dormant account, as requested by Financial Transaction Reports and Analysis Center (PPATK) through letter Number SR/8857/AP.01/6.2/V/2025 dated 14 May 2025 regarding Temporary Suspension of Transactions.

A dormant account is an account with no transactions, either debit or credit, for a period of 365 consecutive days.

The Temporary Suspension of Transactions will remain in effect until further notice. For requests to reactivate your Maybank/Maybank iB Savings Account or Maybank/Maybank iB Current Account, you may contact Maybank Customer Care 24-Hour Service at 1500611 or +622178869811 (from abroad), visit the nearest Maybank branch, or send an email to customercare@maybank.co.id

For 24/7 product and/or service information, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or via email to customercare@maybank.co.id (Monday – Friday 08:00 – 20:00 WIB and Saturday – Sunday 08:00 – 17:00 WIB).

Thank you

Sincerely,
Maybank Indonesia