10 April 2026

ANNOUNCEMENT

Dear Valued Customers,

Thank you for your trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

As a part of our commitment to always prioritize our Customers’ convenience in banking transactions, we hereby inform you that we will be performing system enhancement which will temporarily affect the following service:

Please remain vigilant against fraudulent attempts. Do not disclose your personal and banking information, such as One-Time Password (OTP), 16-digit Credit/Debit Card Number, Secure2u Passcode, PIN, 3-digit card number (CVV/CVC), User ID, and Password to any party claiming to be from the Bank, including the Bank Officers, through any means or channel.

For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).

Thank you.

Best regards,
Maybank Indonesia