27 March 2026

ANNOUNCEMENT

Dear Valued Customers,

Thank you for your trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

We hereby inform you that the BI-FAST transfer service will be temporarily unavailable due to system maintenance outside the Maybank Indonesia network.

During the maintenance period, Customers still can transfer funds to other banks using the Interbank Transfer menu via M2U ID App (mobile banking), M2U ID Web (internet banking) and Maybank ATMs.

Please remain vigilant against fraudulent attempts. Do not disclose your personal and banking information, such as One-Time Password (OTP), 16-digit Credit/Debit Card Number, Secure2u Passcode, PIN, 3-digit card number (CVV/CVC), User ID, and Password to any party claiming to be from the Bank, including the Bank Officers, through any means or channel.

For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).

Thank you

Best regards,
Maybank Indonesia