13 October 2026

ANNOUNCEMENT

Dear Valued Customers,

We are pleased to inform you that the following branches of PT Bank Maybank Indonesia Tbk (“Maybank Indonesia”) have resumed operations as of 13 October 2026, with the following details:

Customers may also continue to access banking services through the following channels:

• Digital Banking: M2U ID App (Mobile Banking), M2U ID Web (Internet Banking), and M2E for Corporate Customers.
• ATM Services: More than 600 Maybank ATMs connected to domestic ATM networks (ATM Bersama, PRIMA, and ALTO) and international networks (Visa, Plus, Mastercard, JCB, and APN).

For information regarding our products and/or services, customers may contact Maybank Customer Care, available 24/7, at 1500611 or +62 21 78869811 (for calls from overseas). Customers may also email customercare@maybank.co.id

Customer Care representatives are available Monday to Friday, from 08:00 AM to 08:00 PM WIB, and Saturday to Sunday, from 08:00 AM to 05:00 PM WIB.

Thank you.

Sincerely,
PT Bank Maybank Indonesia Tbk