Access Guide M2U ID App Following the Implementation of One Device Binding – M2U ID App

One-Device Binding - M2U ID App is one of the measures implemented by Maybank Indonesia to heighten both security and convenience for Customers when conducting transactions via the M2U ID App (mobile banking).

This implementation will impact the access of the following Customers to the M2U ID App

After successfully activating Secure2u, Customers will undergo a cooling-off period before accessing the M2U ID App.

What is the Secure2u cooling-off period?

The Secure2u cooling-off period is a maximum wait time of 8 hours (subject to change as per Bank policy) after customers successfully activate Secure2u.

Thing to Consider

1. Make sure to activate Secure2u on the device that is actively used to access and make transactions on the M2U ID App
2. Make sure the phone number and email address used to activate Secure2u are the phone number and email address registered in the Bank. Should there be a change in the phone number and/or email address, the Customer must update the phone number and/or email address via data update menu on the M2U ID App or visit the nearest Maybank Branch Office.
3. When activating Secure2u, ensure that the phone number on the device that is used to access the M2U ID App is the same phone number that is registered in the Bank's system.
4. Ensure the Secure2u passcode is a strong 6-8 digit combination. Avoid using date of birth, repeating numbers (example: 11111), consecutive numbers (example: 12345), or numbers that are easy for others to guess.
5. Change the Secure2u passcode periodically.

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