Active Account Status

An account is classified as 'Active' if there is an incoming fund transaction, outgoing fund transaction, or balance inquiry.

Inactive Account Status

An account is classified as 'Inactive' if there has been no incoming fund transaction, outgoing fund transaction, or balance inquiry for more than 360 days (the account is considered Inactive starting from day 361).

While the account is classified as 'Inactive', customers may still deposit funds into the account or receive incoming transfers. The administrative fees applicable to Dormant Account status will apply to each respective product.

Dormant Account Status

An account is classified as 'Dormant' if there has been no incoming fund transaction, outgoing fund transaction, or balance inquiry for more than 1,800 days (the account is considered Dormant starting from day 1,801).

While the account is classified as 'Dormant', Customers cannot make cash withdrawals, perform debit transactions, deposit funds, or receive incoming transfers.

Zero Balance Account Status

An account is classified as a Zero-Balance Account if its balance remains at IDR 0 for six (6) consecutive months.

Customers are required to top up their accounts to avoid account closure after six consecutive months with a zero balance.