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Background

Employees of PT Bank Maybank Indonesia Tbk (Maybank Indonesia) act professionally according to designated responsibility, code of ethics and code of conducts in order to prevent conflict of interest and always adhere to any applicable laws and regulations. Employees of Maybank Indonesia continuously objective and cling into ethics and moral values, fair, transparent, consistent and uphold honesty and commitment. Employees of Maybank Indonesia will not directly or indirectly demand or receive gifts in any form and also forbid to provide bribery to any parties. Customers and vendors of Maybank Indonesia as well as other parties are prohibited to directly or indirectly provide gifts in any form to employee of Maybank Indonesia.

In order to improve the effectiveness of fraud control system and Good Corporate Governance with emphasis on the disclosure of complaint (reporting), as well as to establish mutual cooperation, Maybank Indonesia expect to support our customer and vendor of Maybank Indonesia as well as other parties to be able to report on events relating to act of fraud, breach of ethics, crime, abuse of authority, receives remuneration, bribery, breach of company regulation and other matters that involve employees of Maybank Indonesia and / or other parties who have a relationship with Maybank Indonesia.

All information is classified. Maybank Indonesia commits to providing protection to whistleblower in terms of confidentiality of whistleblower, confidentiality of information and retaliation from reported party and/or other party who have interest. All information will be further assessed and investigated.

By providing the disclosure of violations report as initial information, meaning that customer and vendor of Maybank Indonesia as well as other parties have helped Maybank Indonesia active role in implementing good corporate governance and protection for customer and vendor of Maybank Indonesia as well as other parties.

Disclosure Channels

The internal channels that are available for customers, partners and other parties of Maybank Indonesia to submit reports are:

E-mail: Whistleblowing@maybank.co.id
Whatsapp/SMS: 0811 1930 1000
Whistleblowing Toll Free (Telepon Bebas Pulsa) : 0800 1503034

To expedite the follow-up process, we would recommend Whistleblower reporters to provide the following information:

Reporters name (anonymous is allowed)
Telephone number/e-mail address where you can be contacted
Name of the person/parties involved/reported
Date, time and location of the reported event
Chronology of reported event
Evidence of the reported event (if any)
Amount of potential loss (if any)

Maybank Indonesia would be very grateful if the submission of the initial information was not based on rumors or in bad faith.

For complaints related to Maybank Indonesia products or services, please contact Maybank Customer Care at 1500611 or send an email to customercare@maybank.co.id

Thank you for your kind attention and cooperation.

Disclosures can be made via any of the following channels:

E-mail : whistleblowing@maybank.co.id

WhatsApp/SMS : 0811-1930-1000

Toll-free : 0800-150-3034

Requirements and Details of Whistleblowing Reports

To assist the Bank in responding to or investigating a Whistleblowing report, the Whistleblowing report must be a factual report, not speculative or rumor and must contain as much specific information as possible to allow for proper assessment. If possible, the report should be accompanied by supporting evidence that can be verified.

Anonymous reporting via the Whistleblowing channels is permitted. Whistleblowers are encouraged to include the following information in the disclosure or report to facilitate investigations:

Names of Employees/other parties involved;
Nature of the event;
Date and time of the event;
Witness to the event, if any; and
Other information/evidence that can strengthen the contents of the report (for example: documents, images, photos, e-mails, recordings, social media activities, and so on).

Confidentiality and Protection of Whistleblower

All Whistleblowing reports will be treated confidentially and the identity of a Whistleblower who made a disclosure or report in good faith will be protected by the Bank.

Investigation & Whistleblowing Governance Committee

Maybank Indonesia’s Investigation & Whistleblowing Governance Committee is chaired by an independent commissioner. The Investigation & Whistleblowing Governance Committee provides oversight to ensure execution of investigation and follow up of Whistleblowing reports are conducted with adequate attention, independence and remedial action (where necessary).

To submit a report or complaint regarding Maybank products or services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas) or send an email to customercare@maybank.co.id

Background

Disclosure Channels

DIGITAL SOLUTIONS

DEPOSITS

CREDIT CARD

LOANS

MAYBANK PREMIER

SHARIA

OTHERS

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